ZOJIRUSHI MALAYSIA warrants only the thermal insulation of certain vacuum- insulated products against manufacturing defects for a period of five years from the date of original retail purchase. Product must be purchased and used within Malaysia.
Effective August 2024, there is no longer a need to register your Zojirushi products online to activate the warranty. All customers will now automatically enjoy the 5-Year Warranty on heat retention upon purchase of Zojirushi thermal products (non-electrical products) from authorized dealers in Malaysia.
A copy of the purchase receipt from an authorized dealer is required for any warranty claim.
ZOJIRUSHI specifically excludes from this warranty all accessories and disposable parts. These items may include but are not limited to the lids, stoppers, gaskets, buckles, and latches.
Cosmetic peeling of the exterior paint or internal nonstick coating is not considered a manufacturing defects.
This warranty also does not apply if the product has been dented; damaged due to accident, abuse, misuse, or misapplication; not properly maintained or operated according to the instruction manual; not imported by ZOJIRUSHI MALAYSIA; damaged due to improper installation or neglect; or if the lot number on the product has been removed or defaced.
This warranty does not cover any postage, freight, transportation, insurance or delivery fees.
To claim a warranty, you may contact our Dealer whom you purchased the product, our customer services at 012-9226151 or by e-mail to myzojimall@gmail.com.
